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Return Policy:
Thank you for shopping with Eloise Iris! Eloise Iris will accept returns within 20 days of the ship date. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial. Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed. All original tags must be attached (please note that some items purchased online might not have tags.) We reserve the right to refuse if these conditions are not met.
We do not offer refunds back to your method payment. Please feel free to contact us with any questions regarding sizing and styling! Send an email to EloiseIrisBoutique@gmail.com and we will reply within 24 hours. Once orders are placed, they cannot be canceled. Store credit does not expire. Store credit and how to apply it will be sent to the email address on file.
The following items are final sale and cannot be returned:
-Items that are marked "sale" on the website
-Hats
-Jewelry
-Hair Accessories
-Sunglasses
-Bags
-Home + Gift Items
-Bodysuits, Bralettes, Intimates
-Belts
-Gift Cards
Shoes:
Shoes must be returned with their original packaging. We also recommend carpeted areas for trying shoes on. Any signs of wear of the shoe or damaged packaging will make them ineligible for return.
Swimsuits:
All swimsuits must be tried on with underwear for sanitary purposes. The protective sticker must be intact for the swimsuit to be eligible for return.
We do not offer price adjustments!
To initiate a return, please email: EloiseIrisBoutique@gmail.com . Please send first, last name, order number, and a short description of why you are wanting to return. You will be sent farther return information within 72 hours.
Shipping Information:
ALL ORDERS IN THE CONTINENTAL USA OVER $150 GET FREE STANDARD SHIPPING.
We know you will be anxiously waiting for your package to arrive at your front door, so please read below to help guide your shipping selection. Our customers are our top priority and we want to make sure you get your package as soon as possible!
All items take 14 days (two weeks to be processed) and 2-5 business days to ship from our warehouse. If any complications come up we will contact you throughout the process.
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